These Terms govern use of the Klaer website and the provider relationship. Klaer is a clinical-planning, manufacturing and aftercare partner for dental and orthodontic providers — it supports your clinical decisions; it does not replace them.
1. About these Terms
These Terms of Service ("Terms") govern your access to and use of the Klaer website at klaer.ae and related information and services (the "Service"), operated by Klaer, part of aiHealth Group, Sharjah, United Arab Emirates ("Klaer", "we", "us"). By using the Service you agree to these Terms. If you do not agree, do not use the Service.
Klaer is a B2B platform intended for licensed orthodontists, dental professionals and their organisations ("Providers"). It is not intended for use by patients to self-diagnose or self-treat. Where a separate written provider agreement, order form, or the patient-application terms apply, those govern the relevant relationship and prevail over these Terms to the extent of any conflict.
2. Eligibility & accounts
To use Provider features you must be a duly licensed dental professional (or an authorised representative of a licensed practice) in good standing with the relevant UAE authority (e.g., MOH, DHA, or DOH), and able to enter into a binding contract. You are responsible for the accuracy of the information you provide, for maintaining the confidentiality of your account credentials, and for all activity under your account. Notify us promptly of any unauthorised use.
3. Clinical responsibility
Klaer provides planning tools, AI-assisted staging and verification, manufacturing and logistics support. Klaer does not practise dentistry and does not replace the professional judgment of the treating Provider. The treating Provider remains solely responsible for diagnosis, treatment decisions, obtaining informed patient consent, supervising care, and the clinical outcome. Every case is designed and signed off by a qualified orthodontist, and a clinician verification step applies before manufacturing; nonetheless, final clinical responsibility rests with the treating Provider.
4. Provider commercial terms (summary)
Where you engage Klaer as a Provider, a flat clinical fee applies per treated case as set out in your provider agreement/order form, billed and collected through the portal on the stated schedule. Patient-facing pricing, collection and financing may be handled by Klaer as described in your provider agreement. The commercial terms in your signed agreement prevail over this summary.
5. Acceptable use
You agree not to: misuse the Service or use it other than for lawful, professional purposes; upload data you are not authorised to share or that infringes any right; attempt to gain unauthorised access, probe, or disrupt the Service; reverse engineer or copy the platform except as permitted by law; or use the Service in breach of applicable health, data-protection, consumer, or advertising regulations.
6. Patient data & privacy
Your use of the Service involving patient data is subject to our Privacy Policy and to applicable UAE health-data law, including Federal Law No. 2 of 2019 and, where applicable, DHA requirements. For patient clinical data you are the controller and Klaer is your processor; you are responsible for obtaining all necessary patient/guardian consents and authorisations.
7. Intellectual property
The Service, including the Klaer name, logo, software, content and design, is owned by Klaer / aiHealth Group or its licensors and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your professional purposes under these Terms. You retain ownership of the clinical records and data you submit; you grant Klaer the rights needed to process that data to provide the Service. The "klaer" and "kyour.ai"/"xaen.ae" marks may not be used without permission.
8. Third-party services
The Service relies on and integrates with third parties (e.g., hosting, the kyour.ai/xaen.ae platform layer, manufacturing, logistics, and health information exchanges). Your use of those components may be subject to their terms, and we are not responsible for third-party services outside our control.
9. Disclaimers
The Service is provided "as is" and "as available" to the maximum extent permitted by law. Klaer does not warrant that the Service will be uninterrupted, error-free, or fit for any particular clinical purpose, and does not provide medical advice. Clinical decisions remain the Provider's. Nothing in these Terms excludes liability that cannot be excluded under UAE law.
10. Limitation of liability
To the maximum extent permitted by law, Klaer is not liable for indirect, incidental, special, or consequential loss, or loss of profit, data, or goodwill. Klaer's total aggregate liability arising out of or relating to the Service is limited to the fees paid to Klaer for the relevant case or period in the 12 months preceding the claim.
11. Indemnity
You agree to indemnify Klaer against claims arising from your breach of these Terms, your misuse of the Service, your clinical decisions, or your failure to obtain required patient consents, to the extent permitted by law.
12. Suspension & termination
We may suspend or terminate access for breach of these Terms, legal/regulatory requirements, or risk to the Service or to patients. You may stop using the Service at any time. Provisions that by their nature should survive termination (e.g., IP, disclaimers, liability, governing law) survive.
13. Changes
We may update these Terms and the Service. We will post the updated Terms here and change the "Last updated" date; continued use after changes take effect constitutes acceptance, subject to any notice required by law or by your provider agreement.
14. Governing law & disputes
These Terms are governed by the federal laws of the United Arab Emirates and the applicable laws of the Emirate of Sharjah. The courts of Sharjah have jurisdiction, without prejudice to any mandatory regulatory forum.
15. Contact
Klaer, aiHealth Group — hello@klaer.ae · Sharjah, United Arab Emirates. MOH and DHA licences reserved.